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24/7 WordPress Support
Fast response guaranteed โ
Our WordPress agency supports you with your specific needs on your WordPress site.
Hacked site
Features
Design
performances
Safety
WooCommerce
Custom-made
7+
years
of experience
6
Experts at
your listening
7j / 7
present
by your side
300+
customers
in the world
71 reviews
Save valuable time, gain peace of mind, and enjoy a website that is always functional.
Available 7 days a week, the WordPress support service of theWP Maintenance Agency intervenes very quickly (response within the hour for emergencies) to repair and troubleshoot any technical problem encountered on your WordPress site, but also to improve your web pages (design, performance, security etc).
Our team of experts vous accompagne avec a customized support solution tailored to your needs.
Custom-made
Personalized WordPress support from a team of experts
Hacked website cleanup, bug and slowdown resolution, design modifications, feature additions. Whatever your needs, our experienced team of seasoned experts will provide you with a fast solution.
Entrust your WordPress support to development and IT professionals. WordPress website creation.
We take care of restore your website to working order, while minimizing the impact that a technical problem can have on your online business and your revenue.
By delegating the technical support of your WordPress site to us, you can focus on your core business, while ensuring that to benefit from effective and conclusive resultsTo date, we have resolved 100% of the problems encountered by our clients.
Here is a non-exhaustive list of the ร la carte services we offer to meet all your needs.
Hacked website cleanup
Cleanup, WordPress reinstallation, verification of your FTP server integrity and securing your site.
Bug fixes
Display problem, administration bug, erreur 503 Repeatedly, extensions that don't work?
We fix all your problems.
Strengthening security
Modification of the login page, two-factor authentication, blocking of IP ranges, protection against attacks and spamโฆ
WordPress Theme/Plugin Updates
We securely update your theme, plugins, and WordPress for you.
Theme/plugin configuration
We configure your WordPress theme or plugins to optimize, improve and scale your site.
Design modification
We improve the design and CSS of your WordPress site as well as its responsiveness across all devices (computers, tablets, mobiles).
Optimizing Performance
Optimizing your website's performance to improve your organic search engine ranking and meet Google's Core Web Vitals.
Website/theme translation
Improved translation of your WordPress theme or plugins.
Multilingual configuration of your site.
Site transfer and migration
Site migration from one hosting provider to another, transfer of domain name or email addresses.
Adding features
Setting up a real-time search, an online store, complex formsโฆ
SSL certificate installation (https)
We install an SSL certificate to pass your site using HTTPS and reassure your visitors.
Creating a pre-production environment
Test changes on a copy of your site to avoid impacting your conversions and visitors.
Custom-made
WordPress support is also available for your store.
You have an online store, or you want to set one up... ecommerce website To sell your products and/or services? It's possible thanks to WooCommerce.
Our WordPress support team is an expert in all the intricacies of this essential open-source plugin. If needed, we can also offer you personalized WooCommerce support in the following areas:
Product configuration
Setting up simple products, variable products, subscriptions, cross-sellingโฆ
Adding features
Implementation of Click & Collect, loyalty point systems, gift cardsโฆ
Customizing the order phase
Adding custom fields, multi-step order formsโฆ
Payment system configuration
Added a payment module for credit card, SEPA direct debit, monthly installments, payment in installmentsโฆ
Adding delivery method
Delivery options are available via various carriers: Colissimo, FedEx, Mondial Relay, Click & Collectโฆ
Import/export of orders
We export all your accounting data to streamline the operation of your business.
Custom-made
Why choose our agency for your WordPress website support?
Repairing or improving a WordPress site requires strong web design and coding skills (HTML, CSS, PHP, JavaScript), coupled with experience and expertise.
Collaborating with a qualified professional like our WordPress agency offers you the following guarantees:
- Clear and transparent pricing Our WordPress support service starts at โฌ89 excluding VAT per hour. We can provide you with a free quote if needed.
- Proven and guaranteed results : we have received 100% positive reviews from our customers;
- Responsiveness and efficiency An urgent problem? We promise to respond within the hour with a dedicated contact person;
- WordPress Expertise : we have been working exclusively with the WordPress CMS since 2017. We are also active members of the French-speaking WP ecosystem.
- Listening to your needs : we make it a point of honour to understand your needs before starting any service;
- A WordPress support service tailored to all businesses : we are used to working with all types of companies, regardless of the sector of activity: micro-enterprises, SMEs, liberal professions, tradespeople, associations, startups, large accounts;
- Long-term supportWhile fixing problems that arise on your site is essential, it's best to do everything you can to prevent them. This involves... regular and continuous WordPress maintenance so that your site does not experience any malfunctions.
How does it work?
The stages of a collaboration with WP Maintenance
Testimonials
HERE ARE SOME CUSTOMERS REVIEWS
We have worked together on the creation, redesign, or maintenance of their WordPress site.
7
years
of experience
6
Experts at
your listening
7/7
present
by your side
300
clients over
the world
Need answers?
Frequently Asked Questions
What is a WordPress support service?
A WordPress support service is a customized service to help with the creation, management, modification and improvement of a WordPress site, as well as help with resolving technical problems.
This type of service is usually performed by an experienced developer and is billed by the hour according to the difficulty of the service requested.
This type of service is usually performed by an experienced developer and is billed by the hour depending on the difficulty of setting up the service requested.
For this, WordPress is an excellent CMS (content management system) that will allow you to perform a large number of actions independently.
But sometimes, more advanced technical skills will be needed to perform certain tasks.
Our WordPress support via our developers will then allow you to respond to this and quickly implement what you need.
Why use a WordPress support service?
WordPress is an intuitive and user-friendly CMS (Content Management System) that offers users a high degree of autonomy through its dashboard. However, it requires advanced technical skills to perform certain complex tasks related to maintenance, customization, or adding features.
Choosing a web host, improving SEO, finding extensions, mastering WordPress and WooCommerce, creating your website, managing the e-commerce section, securing a database, creating a responsive and intuitive website, updating applications, installing essential tools, redesigning to strengthen your visual identity, optimizing content for search engines, adding Google Ads, setting up Google Analyticsโฆ
That's a lot, and the list is far from exhaustive. You can, of course, handle these tasks yourself. But you risk:
- waste a lot of time (and money) to find a solution on your own, without being sure of doing things properly;
- deteriorate the user experience of your visitors, if your site does not become accessible again as soon as possible;
- weaken your brand image and your sales figures, especially if your visitors can no longer navigate your pages and obtain your products/services.
To avoid mistakes that could have serious consequences for your business, it is important to turn to a qualified WordPress support professional.
Whether for a recurring or one-off task, our team of experts will be able to advise you in the best possible way and quickly implement what you need.
Thanks to our personalized support, you will get a website that reflects your image, is visible online, and is tailored to your business objectives.
You can find help in the official documentation and on the WordPress community forums. However, for complex tasks, it may be necessary to hire a WordPress specialist. In addition to saving time, our experts can advise you on improvements to make to your site and help you avoid mistakes that could have serious consequences.
Our WordPress support team, provided by our developers, will help you resolve any issues you may encounter with your website. Whether it's a recurring task or a one-off issue, we can quickly implement what you need.
What types of services are included in WordPress support?
WordPress support encompasses all services related to the creation, maintenance, development and improvement of a WordPress site.
Our WordPress specialists primarily work in the following areas:
- WordPress installation;
- Creating a website;
- Bug fixes;
- WordPress updates;
- Design modification and improvement;
- Strengthening of security;
- Added features;
- Cleaning up a hacked website;
- Plugin configuration;
- Optimizing your website's performance;
- Transfer, redesign and migration of a website;
- Installation of SSL certificate (HTTPS);
- Designing or modifying page templates;
- Changing the PHP version of your shared web hosting;
- Development of tutorials on how to use page builders (Divi, Elementor, WPBakery, Beaver Builderโฆ);
- WordPress training to make you self-sufficient;
- WordPress hosting proposal and advice tailored to your situation;
- Setting up a custom subdomain;
- Multisite WordPress installation.
This WordPress extension dedicated to online sales has technical specificities that require more advanced specific expertise than a classic showcase website.
How much does WordPress support cost?
WordPress support services are billed hourly and based on a quote, depending on the complexity of the task. Our hourly rate for support starts at starting from โฌ89 excluding VAT/hour.
Please note that we also offer packages for recurring regular maintenance and support tasks. However, for a one-off task, we recommend opting for an hourly billed support plan.
Depending on your needs and the type of service requested, we will provide you with an estimate of the number of hours required to resolve your issue, so that you can control your budget.
If you have many things that need improvement or checking, a monthly WordPress maintenance plan will generally be more cost-effective.
How long does it take to get a response to a support request?
We respond within 24-48 hours for non-urgent WordPress support requests (updates, feature additions, design changes, etc.).
If your request is urgent, do not hesitate to mention it in your message or call us directly and you will get a very quick response as well as immediate intervention after acceptance of the quote.
Can I get WordPress support without a commitment contract?
Absolutely.
WordPress support is a one-off service, without any specific duration commitment.
If you would like long-term support from our WordPress agency, we recommend a follow-up plan. maintenance.
What should I do if my WordPress site is hacked?
We offer a WordPress site security and cleaning service, charged at a rate of โฌ290 excluding VAT.
If you think your site has been hacked, don't hesitate to call us directly so we can quickly check the status of your server and prevent your SEO from being penalized.
How can I get help from the WordPress community for assistance?
If you wish to resolve the support issues you encounter yourself, you can consult the following resources:
- la WordPress documentation ;
- the resources dedicated to developers ;
- le official help forum ;
- administration help is available on the โHelpโ tab of your siteโs administration page.
You can also find โunofficialโ help on the many specialized forums, Facebook groups, Slacks or Reddit.
However, we would like to remind you that some tasks may prove complex to solve alone for someone without web development experience.
WordPress support pricing
Receive a free quote quickly regarding your WordPress support request.
WordPress support โ โฌ89 excluding tax/h
If our support offer interests you, you can take a look at our package of WordPress site maintenance to take care of your site in the long term, our WordPress personal support to benefit from personalized advice, but also our offer of WordPress SEO to give visibility to your website.
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